If you've never done it before, buying firewood online might feel scary or strange. You might be thinking about buying firewood online but you aren't sure whether you'll actually get what you ordered or when it will be delivered.
When you buy firewood online from Love Logs, we make it a smooth and reliable experience. Here's why we think buying firewood online is the best way to do it.
Know exactly what firewood you're buying
You may feel nervous about buying firewood online without ever seeing the logs - how can you be sure they're the length and thickness that you need?
We offer three different lengths of firewood - our standard 25cm British Kiln-Dried Logs and our Hobbit Logs which come in 20cm or 15cm lengths, so you can be sure you're buying the right size firewood for your log burner.
Buy perfectly dry firewood
At Love Logs, we are passionate about the quality of our firewood. When you buy firewood online from us, you'll be getting kiln-dried logs made from ash and beech wood.
Ash and beech are ideal for firewood as they light easily, burn hot, and leave a great bed of embers.
All of our firewood is kiln-dried to below 20% moisture so they burn with very little smoke, to give you a lovely log burner experience.
Fast, free firewood delivery to your door
Left it until the last minute to order your firewood? Hit by an unexpected cold snap?
When you buy firewood online with Love Logs, we offer next working day delivery for orders placed before 1pm, and you can even upgrade to Saturday delivery when ordering on Friday.
Many firewood companies offer bulk loads delivered in their own vehicles which mean you need to be added into their delivery schedule which can take weeks over the busy winter period.
Don't get hit with unexpected firewood delivery charges! Our delivery is free for most UK postcodes when you spend over £30.
Firewood delivery when you need it
Traditional firewood companies using their own vehicles to delivery often struggle to give an accurate delivery time, which can mean mean having to wait in all day for your firewood delivery.
When you buy firewood online from Love Logs, delivery is fast and easy. We use DPD to deliver all of our boxed firewood, which means you will receive a text and/or email the day before and the morning of delivery giving you an ETA. If that time doesn't work for you, you can click through and choose a different delivery date or nominate a safe place or neighbour for the driver to leave your with.
We use only the most reliable pallet networks for our bulk deliveries, so you'll always get a call the day of delivery so you don't need to wait in all day.
100% plastic free packaging
If you hate throwing away single use plastic nets every time you buy firewood, or feel sick at the thought of millions of bulk bags going to landfill every year, you'll love our plastic free packaging.
All of our boxed firewood is shipped in recyclable cardboard boxes with paper tape so there is zero plastic waste.
If you're buying firewood in bulk, we offer the UK's first 'closed loop' firewood delivery. Your firewood will be delivered in convenient, zipped barrow bags and we'll give you a £40 refund to return them once you're done so that they can be recycled or reused.
Customer service by real people
So you're sold on the idea of buying firewood online, but what if something goes wrong? Will you get stuck going round in circles with an annoying AI chatbot?
We're a small, owner run business and want everyone who shops with us to have a great experience. On the rare occasion there is an issue, you can contact us via email or WhatsApp and get a fast response and resolution from a real person, usually either Heather or Paul!
Not sure which firewood you need to buy? Drop us a message and we're always happy to help and make recommendations based on your specific log burner.
Support sustainable forestry when you buy firewood online
Did you know that more than 50% of the firewood sold in the UK is imported, most of it from Eastern Europe? Some of this is felled sustainably but some is contributing to mass deforestation.
At Love Logs, we only sell British firewood, felled responsibly from sustainably managed forests. We're passionate about supporting local economies and minimising the road miles of your firewood, and therefore its carbon footprint.
Plant trees when you buy your firewood online! We want Love Logs to be a regenerative force for good, so we plant one tree for every order placed through our partnership with Ripple Africa.
Buy the UK's highest rated firewood online
As of October 2024, Love Logs is proud to be the UK's highest rated online firewood company with an average 4.98/5 rating ⭐⭐⭐⭐⭐
Our customers regularly rave about the quality of our firewood, the speed of delivery and our awesome customer service.
Questions?
If you're still not sure about buying firewood online, or you need some help with choosing the right firewood product for you, just drop us a message to info@love-logs.com and we'll do our best to help.