Occasionally DPD will prioritise speed of despatch over grouping of parcels, and your delivery will arrive on two separate vehicles on the same day. Please check the tracking numbers in your order confirmation email, which will allow you to find your second delivery slot.
Occasionally DPD will prioritise speed of despatch over grouping of parcels, and your delivery will arrive on two separate vehicles on the same day. Please check the tracking numbers in your order confirmation email, which will allow you to find your second delivery slot.
That depends on what the changes are and whether it's already been collected by DPD.
Please get in touch with info@love-logs.com and we'll do our best to help, but we can't guarantee that we'll be able to make the changes once the order has been placed.
That depends on what the changes are and whether it's already been collected by DPD.
Please get in touch with info@love-logs.com and we'll do our best to help, but we can't guarantee that we'll be able to make the changes once the order has been placed.
It only takes 2 minutes to set up an account here.
Once your account is set up, just login and click 'manage subscriptions' and you can change the date, add products, pause or cancel your subscription
It only takes 2 minutes to set up an account here.
Once your account is set up, just login and click 'manage subscriptions' and you can change the date, add products, pause or cancel your subscription
Unfortunately not. We dispatch from a few different facilities so your order may not be available in all of them. All of our warehouses are for dispatching orders only and we aren't insured to have customers onsite.
Unfortunately not. We dispatch from a few different facilities so your order may not be available in all of them. All of our warehouses are for dispatching orders only and we aren't insured to have customers onsite.
Kiln-dried logs tend to have a lower moisture content than traditional seasoned logs. This means that they burn longer and hotter and emit less smoke and pollutants, so they’re better for your appliance and the environment! You can read more in our blog post.
Kiln-dried logs tend to have a lower moisture content than traditional seasoned logs. This means that they burn longer and hotter and emit less smoke and pollutants, so they’re better for your appliance and the environment! You can read more in our blog post.
All of our logs, kindling and smoking woods are guaranteed to be less than 20% moisture content.
All of our logs, kindling and smoking woods are guaranteed to be less than 20% moisture content.
Our products are perfect if you don’t have a log store! Logs can be stored anywhere as long as it’s dry with good airflow.
Feel free to leave them in their cardboard box and store them in the garage, shed, utility room or even in the living room close to your log burner - but not too close!
If you're storing them in their box for anything longer than a month, please remove the lid of the box to allow airflow and prevent mould.
Our products are perfect if you don’t have a log store! Logs can be stored anywhere as long as it’s dry with good airflow.
Feel free to leave them in their cardboard box and store them in the garage, shed, utility room or even in the living room close to your log burner - but not too close!
If you're storing them in their box for anything longer than a month, please remove the lid of the box to allow airflow and prevent mould.
All of our products are sent to you in recyclable cardboard boxes sealed with paper tape.
We hand-pack the boxes ourselves and do everything we can to fill your boxes with as many logs as possible, but they may move around during transport and create gaps.
All of our products are sent to you in recyclable cardboard boxes sealed with paper tape.
We hand-pack the boxes ourselves and do everything we can to fill your boxes with as many logs as possible, but they may move around during transport and create gaps.
We deliver all of our firewood products with DPD, as they have the highest success rate in ontime delivery when compared to all other UK couriers.
Chopping boards are despatched with Parcelforce, and log stores and chimineas with a range of couriers, direct from the manufacturer.
We deliver all of our firewood products with DPD, as they have the highest success rate in ontime delivery when compared to all other UK couriers.
Chopping boards are despatched with Parcelforce, and log stores and chimineas with a range of couriers, direct from the manufacturer.
Pellets can absorb moisture from the air really easily, so if you want to keep them dry, make sure you store them in an airtight container in a warm, dry place.
Pellets can absorb moisture from the air really easily, so if you want to keep them dry, make sure you store them in an airtight container in a warm, dry place.
We're passionate about the planet and put sustainability at the heart of everything we do.
- We source our firewood and kindling exclusively from sustainable British woodland, usually from within 100 miles of where it's processed
- We don’t use any plastic packaging at all
- We plant a tree for every order received.
You can read more in our article here.
We're passionate about the planet and put sustainability at the heart of everything we do.
- We source our firewood and kindling exclusively from sustainable British woodland, usually from within 100 miles of where it's processed
- We don’t use any plastic packaging at all
- We plant a tree for every order received.
You can read more in our article here.
We have partnered with Ripple Africa, who run tree planting initiatives in Malawi, one of the world's poorest countries.
You can read more about Ripple Africa and our tree planting here.
We have partnered with Ripple Africa, who run tree planting initiatives in Malawi, one of the world's poorest countries.
You can read more about Ripple Africa and our tree planting here.
Still have questions?
We love hearing from our customers!
If our FAQs haven't helped, you have a specific product question or you need help with your log burner, pizza oven or barbecue, please get in touch using the form below or the details on our Contact Us page.